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Privacy Policy

FACTSWHAT DOES WEST PLAINS BANK DO WITH YOUR PERSONAL INFORMATION?
Why?Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
What?The types of personal information we collect and share depend on the product or service you have with us. This information can include:
 
Social Security number and income
Account balances and payment history
Credit history and credit scores
 
When you are no longer our customer, we continue to share your information as described in this notice.
How?All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons West Plains Bank chooses to share; and whether you can limit this sharing.
Reasons we can share your personal informationDoes West Plains Bank share?Can you limit this sharing?
For our everyday business purposes – such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureausYesNo
For our marketing purposes – to offer our products and services to youYesNo
For joint marketing with other financial companiesNoNo, we don’t share
For our affiliates’ everyday business purposes – information about your transactions and experiencesNoNo, we don’t share
For our affiliates’ everyday business purposes – information about your creditworthinessNoNo, we don’t share
For our affiliates to market to youNoNo, we don’t share
For our nonaffiliates to market to youNoNo, we don’t share

Who We Are

Who is providing this notice?This privacy policy is being provided by West Plains Bank and applies to the family of West Plains Bank accounts for consumers and the products and services offered in connection with those accounts.

What We Do

How does West Plains Bank protect my personal information?To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.
How does West Plains Bank collect my personal information?We collect your personal information, for example, when you
 
Open an account or deposit money
Pay your bills or apply for a loan
Use your debit card
 
We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.
Why can’t I limit all sharing?Federal law gives you the right to limit only
 
sharing for affiliates’ everyday business purposes –information about your creditworthiness
affiliates from using your information to market to you
sharing for nonaffiliates to market to you
 
State laws and individual companies may give you additional rights to limit sharing.

Definitions

AffiliatesCompanies related by common ownership or control. They can be financial and nonfinancial companies.
 
West Plains Bank does not share with affiliates
NonaffiliatesCompanies not related by common ownership or control. They can be financial and nonfinancial companies.
 
West Plains Bank does not share with nonaffiliates so they can market to you.
Joint marketingA formal agreement between nonaffiliated financial companies that together market financial products or services to you.
 
West Plains Bank does not jointly market.

Privacy Policy

At West Plains Bank, we know how important personal privacy is to you.

We periodically review our procedures and practices to ensure the continued protection of your privacy. As a result, West Plains Bank has adopted the following privacy principles, continuing our commitment to provide the best possible service to you, our customer.

Introduction:
West Plains Bank values each customer relationship, many of which have spanned generations.  It is the Bank’s honor to manage these relationships with great care, beginning with the privacy of its customers. Privacy should never be compromised.  However, there must be a balance between privacy and Bank function without compromising security.

Purpose:
The Bank recognizes that customers expect their personal financial information to always remain private and secure.  This policy will outline customer information privacy standards.  

Policy:
The Bank will limit the use and collection of customer data unless necessary to do business and provide superior service.  All retained customer data will be accurate and complete.  It would be expected that occasionally, on a very limited basis, that some retained information is inaccurate or incomplete.  Employees will continually verify stored customer information and amend as needed.

Private customer information will only be available to those employees that need the information to conduct business. All employees are held responsible for maintaining high privacy standards. The Bank’s data processing systems are in a secure environment both physically and electronically and the associated internal security standards are outlined in the Information Security Policy.

It is the policy of the Bank to not reveal specific customer information regarding accounts or other private information to outside parties unless:

  1. Customer Authorization.
  2. Required for customer transaction.
  3. Situation in which customer data is lawfully permitted or required to be shared.

West Plains Bank does not have any affiliates in which information would be shared. However, there will be times when a third party is required to complete a transaction.  These third parties are expected to maintain the same privacy standards as outlined above.  If not, the Bank will cease to do business with that third party.  Customers expect an unwavering commitment to privacy. In the unlikely case that a breach of privacy was committed, Management will be notified, and resolve the situation.   

Mobile App Privacy Policy

Last Updated: May 20, 2026

WEST PLAINS BANK APP PRIVACY POLICY

West Plains Bank (the “App”) – powered by Fiserv – helps you manage your money, view your transactions and accounts, making it easy to manage your finances on the go.  The App allows you to:

This Privacy Policy, in combination with other relevant privacy notices that we provide – Example: pursuant to financial privacy laws – is to inform you of the policies and practices regarding the collection, use and disclosure of any personal information that we and our service providers collect from or about users in connection with the App’s website, and mobile application (the “Services”).